About Andressa Gobira, Business Systems Consultant

I didn't start out in the operations department. I started in customer success: the complaints, the questions, the moments when customers lost trust in us. That taught me a principle I still apply today: every internal decision eventually reaches the customer. When those decisions are the right ones, growth stops being a struggle.

I come in to make the experience better, keep clients longer, grow and steady the revenue.

Over the past 10+ years I've worked across customer success, implementation, revenue operations, and operations leadership, inside hospitality and travel businesses across Latin America, North America, and Europe. Different seats, different markets, same lesson: the things companies treat as separate, the customer journey, the process behind it, the revenue it produces, the tools holding it together, are really one thing.

So I don't come in to automate work for its own sake. I come in to make the experience better, keep clients longer, grow and steady the revenue.